Tile & Stone Co. – Residential & Commercial Porcelain Limited Warranty

Porcelain Tiles | Large-Format Porcelain Slabs | Porcelain Countertops | Flooring | Wall Cladding

1. Warranty Overview

Tile & Stone Co. is committed to supplying quality porcelain surfaces for residential and commercial projects.

This Residential & Commercial Porcelain Limited Warranty establishes the proposed terms, conditions, coverage, limitations and exclusions applicable to eligible porcelain products purchased from Tile & Stone Co.

Covered product categories may include:

• Porcelain floor tiles
• Porcelain wall tiles
• Large-format porcelain slabs
• Porcelain countertop slabs
• Porcelain backsplash materials
• Porcelain wall cladding
• Other eligible architectural porcelain surfaces

This warranty applies only to qualifying products installed, used and maintained in accordance with the applicable manufacturer's technical specifications, approved installation procedures and care and maintenance requirements.

2. Warranty Coverage Periods

Residential Applications – Proposed 10-Year Limited Warranty

Eligible porcelain products permanently installed in qualifying residential properties are covered against manufacturing defects for a proposed period of ten (10) years from the original purchase date.

This warranty applies only to the original purchaser and is non-transferable.

Commercial Applications – Proposed 2-Year Limited Warranty

Eligible porcelain products permanently installed in commercial properties are covered against manufacturing defects for a proposed period of two (2) years from the original purchase date.

Commercial applications may include:

• Restaurants and cafés
• Retail stores and shopping centres
• Offices and professional workplaces
• Hotels and hospitality spaces
• Commercial kitchens, where the product is approved for the application
• Healthcare and institutional facilities
• Other approved commercial installations

Coverage is limited to products suitable for the intended commercial use and installed in accordance with applicable manufacturer requirements.

3. Original Purchaser and Warranty Eligibility

This warranty applies exclusively to the original purchaser of eligible Tile & Stone Co. porcelain products.

For residential properties, the original purchaser is the homeowner who purchases and permanently installs the porcelain products in the residence.

For newly constructed homes, the warranty applies to the first qualifying property owner, subject to the applicable purchase documentation.

For commercial properties, the warranty applies to the original business, developer, contractor or property owner identified on the purchase invoice.

This warranty:

• Is non-transferable.
• Applies only to the original installation.
• Does not transfer upon sale of the property or business.
• Does not cover products removed or relocated from their original installation.
• Applies only to products paid for in full.

4. Covered Manufacturing Defects

Subject to the terms and exclusions of this warranty, eligible manufacturing defects may include:

• Structural defects attributable to the manufacturing process.
• Material defects affecting the integrity of the porcelain product.
• Manufacturing-related failures under normal, approved use.
• Other defects confirmed by Tile & Stone Co. or the applicable manufacturer following inspection.

Normal product characteristics, acceptable manufacturing tolerances and installation-related damage are not considered manufacturing defects.

5. Inspection Before Installation

All porcelain tiles and slabs must be inspected before cutting, fabrication or installation.

The purchaser, contractor, fabricator and installer are responsible for confirming:

• Product name, colour, size and finish.
• Quantity and product identification.
• Batch, shade and calibre compatibility, where applicable.
• Visible surface condition.
• Edge and corner condition.
• Pattern and veining characteristics.
• Suitability for the intended application.

Any visible damage, incorrect material or suspected manufacturing defect must be reported before installation.

Installation of a product constitutes acceptance of visible characteristics and conditions that could reasonably have been identified before installation.

This warranty does not cover visible defects that were identifiable before installation and were not reported.

6. Natural Appearance and Manufacturing Variations

Porcelain products may feature variations in:

• Colour and shade.
• Veining and pattern.
• Surface texture.
• Gloss level.
• Printed design.
• Grain and visual movement.
• Dimensions within applicable manufacturing tolerances.

Variations may occur between samples, production batches and individual tiles or slabs.

Samples and digital images are provided for reference purposes and may not represent every characteristic of the delivered product.

Customers are encouraged to inspect and approve the actual material before installation.

Normal, acceptable manufacturing variations are not covered under this warranty.

7. Professional Installation Requirements

All porcelain products must be installed according to the manufacturer's instructions and applicable building standards.

Installation requirements may include:

• Proper substrate preparation.
• Suitable structural support.
• Approved setting materials and adhesives.
• Appropriate waterproofing where required.
• Correct movement and expansion joints.
• Suitable grout and joint dimensions.
• Proper surface levelling.
• Appropriate curing procedures.
• Correct handling and cutting techniques.
• Compliance with applicable building codes.

The installer is responsible for determining the suitability of the substrate, installation system and materials for the project.

Tile & Stone Co. is not responsible under this product warranty for damage resulting from improper installation or defective third-party workmanship.

8. Large-Format Porcelain Slabs and Countertop Fabrication

Large-format porcelain slabs require specialized handling, fabrication and installation.

Fabricators must follow the specific manufacturer's technical and fabrication instructions.

Cutouts and Inside Corners

Sink, cooktop and other appliance cutouts must incorporate the minimum inside corner radii required by the applicable porcelain manufacturer.

L-shaped cuts, openings and internal corners must also follow the manufacturer's requirements for stress relief, seam placement and reinforcement.

Sharp inside corners should not be fabricated where prohibited by the manufacturer's instructions.

A universal 1/2-inch corner radius is not established by this warranty. Where a manufacturer specifies a larger minimum radius, that requirement must be followed.

Countertop Support

Porcelain countertops must be adequately supported.

The following may result in damage not covered under this warranty:

• Unsupported countertop overhangs.
• Inadequate cabinet or substrate support.
• Improper sink or cooktop cutouts.
• Incorrect seam placement.
• Improper edge fabrication.
• Excessive concentrated loads.
• Structural movement.
• Failure to follow the manufacturer's fabrication guidelines.

Edge Profiles and Modifications

Any edge treatment, mitred edge, laminated edge or other modification must comply with the manufacturer's fabrication specifications.

Damage resulting from improper cutting, grinding, drilling, polishing or modification is excluded from this warranty.

9. Flooring Applications

Porcelain floor tiles must be suitable for the intended traffic, loading and environmental conditions.

For residential applications, installation must follow the manufacturer's recommendations for the intended living space.

For commercial applications, the selected porcelain must be appropriate for the expected traffic and use.

This warranty does not cover damage resulting from:

• Excessive point loads.
• Heavy equipment beyond the product's approved application.
• Improper substrate preparation.
• Substrate movement.
• Deflection or settlement.
• Inadequate movement joints.
• Improper setting materials.
• Installation over unsuitable surfaces.
• Improper maintenance or cleaning.

Normal wear, surface abrasion and changes in appearance caused by use are excluded unless determined to be covered manufacturing defects.

10. Wall Cladding and Vertical Applications

Porcelain wall tiles and large-format slabs must be installed using systems appropriate for the intended application.

Installers must follow all applicable requirements concerning:

• Adhesive and mechanical attachment systems.
• Substrate preparation.
• Panel weight and dimensions.
• Structural support.
• Movement joints.
• Moisture management.
• Interior or exterior suitability.
• Building codes and engineering requirements.

Failures caused by improper attachment, unsuitable substrates, structural movement or installation methods are excluded from this warranty.

11. Wet Areas and Waterproofing

Porcelain tiles and slabs may be used in suitable bathrooms, showers and other wet-area applications.

However, porcelain tile and grout alone do not constitute a complete waterproofing system.

A suitable waterproofing assembly must be installed where required.

This warranty does not cover:

• Water penetration caused by missing or defective waterproofing.
• Improper shower construction.
• Defective drains or plumbing.
• Water damage to substrates or surrounding structures.
• Failure of third-party waterproofing systems.
• Mould or moisture-related damage caused by installation defects.

Waterproofing and installation workmanship are governed by the applicable installation agreement and product manufacturers' warranties.

12. Outdoor Applications

Outdoor coverage applies only where the specific porcelain product is approved by its manufacturer for the intended exterior application.

Outdoor installations must account for:

• Freeze-thaw conditions.
• Thermal expansion and contraction.
• Drainage requirements.
• Weather exposure.
• Substrate movement.
• Suitable setting and installation systems.
• Slip-resistance requirements.

Damage resulting from installation of an unsuitable product outdoors, improper drainage or failure to follow manufacturer requirements is excluded.

13. Surface Finishes

Porcelain products may be supplied in polished, matte, honed, glossy, silk, stone, textured or other finishes.

Coverage applies only to the original factory-manufactured finish, subject to the product's approved application.

This warranty does not cover:

• Unauthorized surface refinishing.
• Additional polishing or honing.
• Alterations to the original surface texture.
• Damage caused by abrasive cleaning.
• Surface changes caused by improper chemical treatment.
• Modifications performed after manufacturing.

The purchaser is responsible for selecting a finish suitable for the intended application.

14. Care and Maintenance

All porcelain products must be maintained according to the applicable manufacturer's care and maintenance instructions.

Recommended practices include:

• Cleaning with suitable, non-abrasive products.
• Removing spills promptly.
• Avoiding unnecessary impact.
• Protecting surfaces from excessive concentrated loads.
• Using appropriate cleaning tools for the surface finish.
• Following manufacturer recommendations for stain removal.

Avoid hydrofluoric acid and cleaning products containing it.

Do not use harsh abrasive tools or chemicals that are unsuitable for the specific porcelain finish.

Improper care and maintenance may result in damage excluded from this warranty.

15. Warranty Exclusions

This warranty does not cover:

1. Improper transportation, storage or handling.
2. Chips, scratches or breakage caused by impact.
3. Damage caused during cutting, fabrication or installation.
4. Improper or defective workmanship.
5. Inadequate substrate preparation or support.
6. Structural movement, settlement or excessive deflection.
7. Improper adhesives, grout or installation materials.
8. Missing or defective waterproofing.
9. Improper expansion or movement joints.
10. Damage caused by excessive loads or misuse.
11. Thermal shock or extreme temperature exposure beyond approved conditions.
12. Chemical or abrasive damage.
13. Normal wear and tear.
14. Acceptable colour, shade, texture or pattern variations.
15. Visible defects not reported before installation.
16. Unauthorized modifications or repairs.
17. Damage from accidents, vandalism or natural disasters.
18. Use of products in applications not approved by the manufacturer.
19. Damage caused by unsuitable cleaning or maintenance products.
20. Damage arising from the failure of other building materials or systems.

16. Commercial Application Limitations

Commercial installations may be exposed to heavier traffic, frequent cleaning, concentrated loads and demanding operating conditions.

Commercial warranty coverage is limited to manufacturing defects under approved normal use.

This warranty does not cover damage caused by:

• Excessive commercial traffic beyond the product's approved rating.
• Heavy machinery or equipment.
• Commercial cleaning chemicals unsuitable for the surface.
• Improper maintenance procedures.
• Excessive impact or concentrated loads.
• Industrial or abnormal operating conditions.
• Use of products in applications for which they are not specified.

The purchaser, designer, architect or contractor is responsible for verifying product suitability for the commercial application.

17. Seams, Grout and Movement Joints

This product warranty does not cover the appearance or performance of seams, grout joints or movement joints resulting from installation workmanship or movement of surrounding structures.

Failures caused by substrate movement, settlement, incorrect joint design or improper installation are excluded.

Normal variation in grout colour and joint appearance is not considered a porcelain manufacturing defect.

18. Repair or Replacement

If a qualifying manufacturing defect is confirmed during the applicable warranty period, Tile & Stone Co. may, at its discretion and subject to applicable law:

• Repair the affected product, where appropriate.
• Supply replacement material.
• Provide a comparable replacement product if the original is discontinued.

Exact colour, shade, finish or pattern matching cannot be guaranteed.

Replacement material may vary from the original production batch.

Unless otherwise required by applicable law or expressly agreed in writing, this product warranty does not cover additional labour or construction costs associated with removing and reinstalling the product.

19. Additional Costs Not Covered

This warranty does not cover additional work that may be required to complete a repair or replacement, including:

• Demolition and disposal.
• Plumbing work.
• Electrical work.
• Cabinet modifications.
• Substrate repairs.
• Waterproofing replacement.
• Structural modifications.
• Replacement of adjacent materials.
• Business interruption or project delays.
• Other unrelated construction costs.

These costs remain the responsibility of the customer unless applicable law requires otherwise.

20. Warranty Claim Procedure

Warranty claims must be submitted to Tile & Stone Co. within thirty (30) days of discovering the alleged defect.

The customer must provide:

• Original purchase invoice or receipt.
• Name of the original purchaser.
• Installation address.
• Product name, code and quantity, where available.
• Date of purchase and installation.
• Description of the alleged defect.
• Clear photographs showing the issue.
• Installer or fabricator information, where applicable.

Tile & Stone Co. may request additional documentation, photographs or an inspection to evaluate the claim.

Failure to provide adequate proof of purchase or information necessary to establish warranty eligibility may result in denial of the claim, subject to applicable law.

21. Limitation of Liability

To the extent permitted by applicable law, Tile & Stone Co. is not liable under this warranty for indirect, incidental, consequential, special or punitive damages arising from the use or inability to use the covered porcelain products.

This may include loss of use, loss of profits, business interruption, construction delays and other indirect losses.

Nothing in this warranty limits rights or remedies that cannot legally be excluded under applicable consumer protection legislation.

22. Manufacturer Warranties

Certain porcelain products sold by Tile & Stone Co. may carry separate manufacturer warranties.

Manufacturer warranties may differ in duration, coverage, eligibility, exclusions and claims procedures.

Where a manufacturer provides a separate written warranty, its specific terms apply to that manufacturer's warranty program.

Tile & Stone Co.'s limited warranty does not replace or reduce any applicable statutory rights or independently enforceable manufacturer warranty.

23. Warranty Administration

All warranty claims submitted under this policy are subject to review by Tile & Stone Co.

No distributor, contractor, installer, fabricator or other third party is authorized to modify this warranty without written approval from Tile & Stone Co.

Tile & Stone Co. makes no additional voluntary warranty representations beyond those expressly stated in this policy, subject to applicable law.

24. Contact Information

Tile & Stone Co.

Toronto, Ontario, Canada

Website: https://tileandstoneco.ca

Warranty inquiries: https://tileandstoneco.ca/pages/contact-us

Customers should retain their original invoices, product information and installation documentation for future reference.

Legal Notice: This warranty is subject to applicable consumer protection laws in Canada and the United States. Nothing in this policy is intended to exclude, restrict or override rights and remedies that cannot legally be waived.

Policy Status: Proposed terms for company approval and legal review before publication.